The Impact of Applying the Dimensions of IT Governance in Improving E-training - Case Study of the Ministry of Telecommunications and Information Technology in Gaza Governorates

Abstract

The study aimed to identify the impact of the application of information technology to improve e-learning at the Ministry of Telecommunications and Information Technology (MTIT) from the standpoint of employees. The study used the descriptive and analytical approach. The study population consists of 50 employees working in the field of technology at the Ministry of Telecommunications. The researchers used the comprehensive inventory method. Fifty questionnaires were distributed to all members of the study population. The number of questionnaires returned was 44, indicating that the response rate was (88%).

The results showed a correlation between corporate governance of information technology in all its dimensions (planning, organizing, monitoring and evaluation, support and delivery, acquisition and implementation) and to improve the level of e-learning from the perspective of workers in the Ministry of Telecommunications and Information Technology. Also it showed the presence of a statistically significant effect between IT governance (planning, organizing, monitoring and evaluation, support and delivery) and to improve the level of e-learning after (the acquisition and implementation) had no effect in improving the electronic level of training. The study recommended the need to apply the COBIT framework as a tool to measure the level of information technology at the Ministry of Telecommunications and Information Technology Governance.

Keywords: Governance, IT, e-training, COBIT