Brand Loyalty with Hospitality Brands: The Role of Customer Brand Identification, Brand Satisfaction and Brand Commitment

Pacific Business Review International, Volume 1, Issue 3, August 2016

11 Pages Posted: 26 Feb 2018

See all articles by Raouf Rather

Raouf Rather

The Business School, University of Jammu

Jyoti Sharma

University of Jammu

Date Written: February 13, 2018

Abstract

Hotel operators struggle to satisfy the wants of their customers and subsequently retain them by attempting to know the factors that could build up a strong brand relationships and loyal customer base. Over the recent decade, practitioners have engaged in making and maintaining future connections with customers and regard brand loyalty as their main goal in developing business methods attributable to the increasing market competition. Hospitality brands have progressively recognized that business strategies represent a strategic weapon to secure a competitive edge in the global hotel industry. To extend current understanding of hotel brand management, this study investigates to evaluate the relationships between the four marketing perspectives namely customer brand identification, brand satisfaction, brand commitment and brand loyalty. The data was collected through self-administered survey from 180 respondents of hospitality brands (four and five star hotels) of Jammu and Kashmir, India. Simple random sampling approach was adopted in the study. This paper incorporates the factors that regulate to brand loyalty in marketing literature and provides strategies to hospitality managers for increasing brand loyal customers. The findings reveal that the four variables are significantly related to one another and are useful for hotel operators to promote long-term business success, generate competitive advantages, and differentiate from its competitors in building and maintaining long term relationship with customers of hospitality brands of Jammu and Kashmir, India.

Keywords: brand loyalty, customer brand identification, brand satisfaction, brand commitment, hospitality brands

Suggested Citation

Rather, Raouf and Sharma, Jyoti, Brand Loyalty with Hospitality Brands: The Role of Customer Brand Identification, Brand Satisfaction and Brand Commitment (February 13, 2018). Pacific Business Review International, Volume 1, Issue 3, August 2016, Available at SSRN: https://ssrn.com/abstract=3123278

Raouf Rather (Contact Author)

The Business School, University of Jammu ( email )

Jammu, Jammu 180001
India

Jyoti Sharma

University of Jammu

Bahu Walui rakh
Jammu, JAMMU 180004
India

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