The Current State of E-Logistics in Mexico

Abstract

With the exponential growth of electronic commerce, new logistic strategies have emerged to enable companies to adapt to these drastic changes. Successful e-logistics must provide flexibility to the parties’ involved in the supply chain. In Latin America, and particularly in Mexico, e-logistics face a series of challenges that compromise its optimal performance. As a result, this study aims to analyze the current status of e-logistics in a Latin American country, Mexico. The key findings are three-fold. First, it appears Mexican online shoppers consider free shipping when buying online. Order delays seem to be the main problem they face when buying online. Second, retailers and logistics companies appear not to apply the integrated information systems. Third, for retailers and logistic companies to become globally competitive, they need to take advantage of the increased connectivity to develop applications that will reduce problems related to delivery. This study is expected to assist future empirical research with regards to internet connectivity and logistics. Finally, it will enable retailers and logistics companies to re-visit their models to fit the current trend.

Keywords: e-commerce, e-logistics, logistics, retailers

JEL Classification: L81, L87, L90, M19