Education as a Determinant of E-Governance Adoption: A Case Study of Telecenters of Karnataka

Abstract

E-Governance is the interaction between a Government and its citizens to deliver services in an efficient manner by means of information technology and telecommunication. The study takes into account two aspects namely, economical and governance that impacts the e-Governance adoption in the telecenters set up at the hobli level of the state of Karnataka. A framework is created with these aspects into account and validated through the current research. The study explores whether there is variation in education level in the adoption of e-Governance. The research adds up to the literature in establishing that there exist variation in the level of education while availing various services and adoption of e-Governance. One way ANOVA is used to identify the variation in the level of education leading to e-Governance adoption through Nadakachericenters of Karnataka. The study proposes policy changes by the Government to render better services and governance to the citizens.