Public Service Innovation: A Typology

Forthcoming at Public Management Review

52 Pages Posted: 27 Jun 2019 Last revised: 28 Oct 2019

Date Written: June 24, 2019

Abstract

Existing classifications of public service innovation are largely derived from a private sector perspective and an internal orientation, overlooking their public value and collaborative nature. In this article, we present a typology for defining and classifying innovation in public service organizations that comprises two dimensions: “innovation focus” (three public value creation processes of strategy, capacity and operations), and “innovation locus” (internal and external). Together, these result in six types of innovation: mission, policy, management, partner, service, and citizen. A preliminary assessment is presented. The implications of the typology for understanding public service innovation are discussed.

Suggested Citation

Chen, Jiyao and Walker, Richard and Sawhney, Mohanbir, Public Service Innovation: A Typology (June 24, 2019). Forthcoming at Public Management Review, Available at SSRN: https://ssrn.com/abstract=3410084 or http://dx.doi.org/10.2139/ssrn.3410084

Jiyao Chen (Contact Author)

Oregon State University ( email )

Corvallis, OR 97331
United States
5417376338 (Phone)

Richard Walker

affiliation not provided to SSRN

Mohanbir Sawhney

Northwestern University - Kellogg School of Management ( email )

2001 Sheridan Road
Evanston, IL 60208
United States

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