Impact of Emotional Intelligence on Turnover Intentions of Front-Line Bank Employees of Bangladesh: The Role of Leadership

Abstract

This paper aims at identifying the relationship between emotional intelligence and turnover intentions of frontline bank employees in Bangladesh. The study also included leadership influence as a moderator to test how it influences the relationship between the two. The study has a valid sample size of 927 using convenience sampling technique. The results indicate that emotional intelligence has a positive and strong relationship with turnover intention, that is, employees with higher emotional intelligence have a higher turnover intention. The results also depict that higher leadership influence can have a strong influence on the relationship, that is, leaders with higher influence can reduce the turnover intention of the employees. The result of this empirical study is expected to be beneficial for those managers who want to retain their valuable, competent employees and for the academicians who wish to investigate further in the areas of emotional intelligence, turnover intention and leadership influence.

Keywords: Emotional Intelligence, Turnover Intention, Leadership Influence, Employee, Manager