Knowledge Management and Employee Effectiveness of Nigerian Deposit Money Banks

Abstract

This study investigates the relationship between knowledge management and employee effectiveness of deposit money banks in Nigeria using cross-sectional survey. Sixty branch managers from ten deposit money banks operating in Abakaliki, Ebonyi State were surveyed using convenience sampling technique. Forty four copies of questionnaire were filled Statistical tool used to analyse the hypotheses is Pearson Product Moment Correlation Coefficient (rs). Respondents’ profiles were analysed using descriptive statistics. The study found that knowledge management has positive significant association with employee effectiveness in deposit money banks in Abakaliki. It concluded that knowledge management measured in terms of knowledge acquisition, knowledge dissemination, knowledge conservation and knowledge retrieval enhances employee effectiveness when resources are provided for the employees quite apart from setting goals on how jobs should be carried out. Based on the conclusion above, one of the recommendations is that managers of deposit money banks should encourage their subordinates to make contributions in decision-making to enhance employee effectiveness.

Keywords: Knowledge Management, Employee Effectiveness, Knowledge Acquisition, Knowledge Dissemination, Knowledge Conservation, Knowledge Retrieval, Goal Accomplishment, Resource Acquisition