Digital Service Innovation Using ICCT Underlying Technologies

Abstract

Information Communication and Computation Technology (ICCT) is considered as a general purpose universal technology due to its ability to address many problems in the human society related to basic needs, advanced wants, and dreamy desires. In this chapter, initially, various quality attributes of Digital Service are determined. The important underlying technologies of ICCT which are emerging as technologies of 21st century including Artificial intelligence & robotics, Big data & business analytics, Blockchain technology, Cloud computing & storage, Digital marketing, 3D printing, Internet of Things, Online ubiquitous education, Optical computing, Information storage technology, and Virtual & Augmented Reality are considered for possible innovations in service industries. The applications of ICCT underlying technologies in some of the prominent service industry sectors are identified and the management of ICCT underlying technology usage strategies for digital service innovation in tertiary sector industries are predicted and analysed.

Keywords: ICCT, Digital Technologies, Universal Technology, Digital Service Innovation, Tertiary Industry Sector