eGovernment in Africa: Promise and Practice

iGovernment Working Paper no. 13

28 Pages Posted: 16 Mar 2020

Date Written: February 18, 2002

Abstract

eGovernment has already arrived in Africa, though it is essentially an imported concept based on imported designs. There are growing numbers of e-government projects, some of which are contributing to public sector reform and delivering gains of efficiency and/or effectiveness across a broad agenda. However, this positive picture must be set alongside significant challenges. eGovernment is only slowly diffusing within Africa because of a lack of 'e-readiness for e-government' that can be charted along six dimensions. There is widespread recognition that this challenge must be met by strategic building of national infrastructure.

Where e-government projects are introduced, they mainly end in failure; either partial or total. To address this tactical challenge, stakeholders must be sensitised to the large gaps that often exist between project design and African public sector reality. These large 'design — reality gaps' can be seen to underlie failure. They arise particularly because e-government concepts and designs have their origins in the West; origins that are significantly different from African realities. Some best practices are outlined that may help to close design — reality gaps and, hence, may help to improve project success rates. This will only happen, though, if they too are appropriate to African realities.

Suggested Citation

Heeks, Richard, eGovernment in Africa: Promise and Practice (February 18, 2002). iGovernment Working Paper no. 13, Available at SSRN: https://ssrn.com/abstract=3540054 or http://dx.doi.org/10.2139/ssrn.3540054

Richard Heeks (Contact Author)

The University of Manchester ( email )

Oxford Road
Manchester, N/A M13 9PL
United Kingdom

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