Learner-Content Interaction in e-Learning the Moderating Role of Perceived Harm of COVID-19 in Assessing the Satisfaction of Learners

Smart Learning Environments (2021) 8:5

16 Pages Posted: 19 Apr 2021 Last revised: 20 Apr 2021

See all articles by Pardeep Kumar

Pardeep Kumar

Chandigarh University - University School of Business

Charu Saxena

Chandigarh University

Hasnan Baber

Woosong University; Abu Dhabi School of Management

Date Written: April 14, 2021

Abstract

Envisioning learning sans interaction is absurd. Interaction plays a pivotal role in the efficacy and effectiveness of the present-day blended learning systems. Learner-content interaction contributes predominately towards the successful realization of the expected learning outcomes. In order to satisfy the learners and to impart them quality knowledge and education, e-learning content comprising of excellent learning and website content is of paramount importance. In the present COVID-19 outbreak challenging times the significance of e-learning system development and its application is much more pronounced. To gauge this, the study aims to examine the relationship between learnercontent and the e-learning quality to determine the impact of e-learning quality on learners’ satisfaction under the moderating effect of perceived harm due to COVID-19. A structured questionnaire was used to gather data from 435 graduate and undergraduate management students (International and national) in Indian Universities. Findings indicate statistically significant relationships between the e-learning content and e-learning quality and; e-learning quality and the students’ satisfaction. The perceived harm has an insignificant moderating effect on students’ satisfaction. The results of the study further depict that the quality of e-learning has a significant positive relationship with the students’ satisfaction, and this relationship is not affected by the threat of being infected on the campus during the pandemic of COVID-19. To achieve the learners’ satisfaction, the institutions should strive for rendering the e-learning content of supreme quality. The mediating role of e-learning quality between content and students’ satisfaction is also established to be a significant one.

Keywords: E-learning, Quality, Learning content, Learners’ satisfaction, Website content, COVID-19

Suggested Citation

Kumar, Pardeep and Saxena, Charu and Baber, Hasnan, Learner-Content Interaction in e-Learning the Moderating Role of Perceived Harm of COVID-19 in Assessing the Satisfaction of Learners (April 14, 2021). Smart Learning Environments (2021) 8:5 , Available at SSRN: https://ssrn.com/abstract=3826042

Pardeep Kumar

Chandigarh University - University School of Business

Chandigarh-Ludhiana Highway,
Mohali
India

Charu Saxena

Chandigarh University ( email )

National Highway 95
Punjab
Mohali, IN Punjab 140413
India

Hasnan Baber (Contact Author)

Woosong University ( email )

27 Baengnyong-ro 57beon-gil
Jayang-dong, Daejeon
Korea, Republic of (South Korea)

Abu Dhabi School of Management ( email )

Abu Dhabi
United Arab Emirates

Do you have negative results from your research you’d like to share?

Paper statistics

Downloads
40
Abstract Views
381
PlumX Metrics