The Bulgarian Banks' Competitiveness: The Case of Remote Banking

Abstract

During the last years, the banks have started an expansion to the web - they offer a broad range of traditional bank products and services via Internet. This paper presents results from a research which aims to describe an actual picture of remote banking products and services offered by Bulgarian banks. They are estimated in accordance with the criteria as: web site availability; information for bank products and services available via Internet; online application forms; online banking application; other online/remote services.

Keywords: Banks, Internet, Online services, Remote banking, E-commerce, Bulgaria

JEL Classification: G11