Influence of Social and Work Exchange Relationships on Organizational Citizenship Behavior
IESE Working Paper No. D/497
27 Pages Posted: 9 Jan 2004
Date Written: March 2003
Abstract
Previous studies explain situational antecedents of OCB using social exchange theory. However, the effects of factors such as perceptions of job characteristics on OCB seem to require a different explanatory mechanism. We propose that these effects can be explained through a new exchange relationship that we call work exchange. We develop a theory for the situational antecedents of OCB that includes economic, work, and social exchange relationships. The theory is tested using structural equations.
Keywords: exchange relationships, organizational citizenship behavior, organizational commitment, perceived organizational support, job characteristics
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