Triple Inaugural Address for the Rotating Chair for Research in Organisation and Management

Abstract

I have been researching the subject of quality management since 1981. During this time, research funding to the order of 4.5m pounds has been received to advance the subject of quality management. Arising from this and other non-funded research, 10 books and over 400 papers have been published. In this inaugural lecture I will discuss the key aspects of this research, focusing on that which I consider has stood the test of time. A considerable degree of selectivity has been exercised in choosing the material to be included in the presentation. For example, in a number of cases, models and guidelines developed in the eighties have been superseded and incorporated in more recent models. To close the loop, I also identify some of the quality management issues which need to be considered in the future.