Serguei Netessine

University of Pennsylvania - The Wharton School

Professor of Operations, Information and Decisions

3730 Walnut Street

Philadelphia, PA 19104-6367

United States

http://www.netessine.com

  • University of Pennsylvania - The Wharton School

    • Email
    • Tel: (215) 573 3571
SCHOLARLY PAPERS

69

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717

Ideas:
“  Self-driving trucks, supply chains for Generative AI, movable energy storage deployment  ”

  • University of Pennsylvania - The Wharton School

    • Email
    • Tel: (215) 573 3571

Scholarly Papers (69)

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1.

Supply Chain Structures on the Internet: Marketing-Operations Coordination

Number of pages: 32 Posted: 13 Jan 2001
Serguei Netessine and Nils Rudi
University of Pennsylvania - The Wharton School and INSEAD - Technology and Operations Management
Downloads 2,250 (14,305)
Citation 19

Abstract:

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2.

Initial Coin Offerings, Speculation, and Asset Tokenization

Management Science
Number of pages: 49 Posted: 27 Mar 2019 Last Revised: 10 Mar 2021
Rowena Gan, Gerry Tsoukalas and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 2,207 (14,743)
Citation 54

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Asset Tokenization, Blockchain, Crowdfunding, Cryptocurency, Initial Coin Offerings (ICOs), Moral Hazard, Security Token Offerings (STOs), Speculators, Tokenized Inventory

3.

The Impact of Amazon Facilities on Local Economies

Number of pages: 38 Posted: 31 May 2022 Last Revised: 28 Oct 2022
Vikram Pathania and Serguei Netessine
University of Sussex - Department of Economics and University of Pennsylvania - The Wharton School
Downloads 1,394 (30,066)

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labor, Amazon, ecommerce

4.

Who are My Competitors? - Let the Customer Decide

INSEAD Working Paper No. 2012/84/TOM
Number of pages: 35 Posted: 17 Sep 2012
Jun Li and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business and University of Pennsylvania - The Wharton School
Downloads 1,289 (33,710)
Citation 2

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5.

AI-enabled Technology and Gig Workforce: The Role of Experience, Skill Level, and Task Complexity

Number of pages: 39 Posted: 03 Mar 2023 Last Revised: 21 Nov 2024
Benjamin Knight, Dmitry Mitrofanov and Serguei Netessine
Instacart, Boston College, Carroll School of Management and University of Pennsylvania - The Wharton School
Downloads 1,167 (38,900)
Citation 3

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AI, online retail, field experiment, technology, gig workers, stockouts, wayfinding, experience, skill level, task complexity

6.

Electric Vehicles with a Battery Switching Station: Adoption and Environmental Impact

INSEAD Working Paper No. 2013/108/TOM
Number of pages: 44 Posted: 15 Feb 2012 Last Revised: 08 Jun 2014
Buket Avci, Karan Girotra and Serguei Netessine
Independent, Cornell Tech and University of Pennsylvania - The Wharton School
Downloads 1,162 (39,143)
Citation 63

Abstract:

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7.

At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance

SMU Cox School of Business Research Paper No. 18-9, June 2019, forthcoming at Management Science
Number of pages: 50 Posted: 18 Sep 2017 Last Revised: 25 Jun 2019
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of Pennsylvania - The Wharton School
Downloads 1,021 (47,173)
Citation 14

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technology innovation; self-service technology; labor productivity; restaurant operations, service operations

8.

Nudging Drivers to Safety: Evidence from a Field Experiment

Management Science
Number of pages: 51 Posted: 22 Nov 2019 Last Revised: 21 Jan 2025
Vivek Choudhary, Masha Shunko, Serguei Netessine and Seongjoon Koo
Nanyang Business School, Foster School of Business, University of Washington, University of Pennsylvania - The Wharton School and affiliation not provided to SSRN
Downloads 992 (49,108)
Citation 4

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Nudges, Empirical Operations Management, Behavioral Operations Management, Field Experiments

9.

When Nonmateriality is Material: Impact of ESG Emphasis on Firm Value

Northeastern U. D’Amore-McKim School of Business Research Paper No. 4579415
Number of pages: 64 Posted: 18 Oct 2023
Sonam Singh, Ashwin V. Malshe, Yakov Bart and Serguei Netessine
Alvarez College of Business, University of Texas at San Antonio, University of Texas at San Antonio, Northeastern University - D'Amore-McKim School of Business and University of Pennsylvania - The Wharton School
Downloads 989 (49,312)
Citation 1

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ESG, firm value, material, nonmaterial, deep learning, ESG-BERT, earnings call

10.

Setting Retail Staffing Levels: A Methodology Validated with Implementation

Wharton Working Paper
Number of pages: 31 Posted: 01 Jun 2017 Last Revised: 15 Dec 2018
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Pennsylvania - The Wharton School
Downloads 957 (51,607)
Citation 6

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Retail Operations, Business Analytics, Empirical Operations Management

11.

Retail Store Execution: An Empirical Study

Number of pages: 32 Posted: 04 Sep 2013
Marshall Fisher, Jayanth Krishnan and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, International Monetary Fund and University of Pennsylvania - The Wharton School
Downloads 946 (52,441)
Citation 40

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12.

The Operational Advantages of Threshold Discounting Offers

INSEAD Working Paper No. 2016/41/TOM
Number of pages: 59 Posted: 05 Aug 2013 Last Revised: 17 Jun 2016
Simone Marinesi, Karan Girotra and Serguei Netessine
ESCP Business School, Cornell Tech and University of Pennsylvania - The Wharton School
Downloads 924 (54,158)
Citation 10

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Threshold Discounting, Groupon, Crowdsourcing, Strategic Customers, Business Model Innovation

13.

Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy

INSEAD Working Paper No. 2016/58/TOM
Number of pages: 40 Posted: 28 Oct 2015 Last Revised: 06 Mar 2021
Nitish Jain, Karan Girotra and Serguei Netessine
London Business School, Cornell Tech and University of Pennsylvania - The Wharton School
Downloads 915 (54,918)
Citation 30

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supply chain, sourcing interruption, supplier diversification, long-term relationships, empirical analysis, time to recovery

14.

Service Competition and Product Quality in the U.S. Automobile Industry

INSEAD Working Paper No. 2015/47/TOM/ACGRE
Number of pages: 34 Posted: 24 May 2012 Last Revised: 04 Apr 2016
Jose Guajardo, Morris A. Cohen and Serguei Netessine
University of California, Berkeley, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 765 (69,944)
Citation 24

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Services in Manufacturing, Demand Models, Competition, Automobiles, Econometrics

15.

Business Model Innovation for Sustainability

INSEAD Working Paper No. 2013/77/TOM
Number of pages: 19 Posted: 05 Jul 2013
Karan Girotra and Serguei Netessine
Cornell Tech and University of Pennsylvania - The Wharton School
Downloads 757 (70,956)
Citation 23

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16.

Does Blockchain Facilitate Responsible Sourcing? An Application to the Diamond Supply Chain

INSEAD Working Paper No. 2021/28/TOM
Number of pages: 63 Posted: 11 Mar 2021 Last Revised: 28 May 2021
Dmitrii Sumkin, Sameer Hasija and Serguei Netessine
INSEAD - Technology and Operations Management, INSEAD - Technology and Operations Management and University of Pennsylvania - The Wharton School
Downloads 735 (73,751)

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sourcing strategy, blockchain, social responsibility, market segmentation, signaling

17.

Price to Compete ... with Many: How to Identify Price Competition in High Dimensional Space

INSEAD Working Paper No. 2016/38/TOM
Number of pages: 43 Posted: 26 Oct 2015 Last Revised: 22 Dec 2016
Jun Li, Serguei Netessine and Sergei Koulayev
University of Michigan, Stephen M. Ross School of Business, University of Pennsylvania - The Wharton School and Consumer Financial Protection Bureau
Downloads 734 (73,889)
Citation 9

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18.

Centralized and Competitive Inventory Models with Demand Substitution

Simon School of Business Working Paper No. OP 02-01
Number of pages: 13 Posted: 28 Apr 2002
Serguei Netessine and Nils Rudi
University of Pennsylvania - The Wharton School and INSEAD - Technology and Operations Management
Downloads 729 (74,550)
Citation 21

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Newsvendor, Substitution, Stochastic, Programming, Inventory, Supply Chain

19.

Are Consumers Strategic? Structural Estimation from the Air-Travel Industry

INSEAD Working Paper No. 2013/85//TOM/ACGRE
Number of pages: 42 Posted: 05 Oct 2011 Last Revised: 17 Jul 2013
Jun Li, Nelson F. Granados and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business, Pepperdine University - Graziadio School of Business and University of Pennsylvania - The Wharton School
Downloads 728 (74,684)
Citation 70

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20.

Inventory and its Relationship with Profitability: Evidence for an International Sample of Countries

Number of pages: 33 Posted: 04 Sep 2013
Sergey Rumyantsev and Serguei Netessine
Citigroup, Inc. and University of Pennsylvania - The Wharton School
Downloads 719 (75,896)
Citation 6

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21.

Does Immediate Feedback Make You Not Try as Hard? A Study on Automotive Telematics

Manufacturing & Service operations Management
Number of pages: 38 Posted: 28 Oct 2018 Last Revised: 21 Jan 2025
Vivek Choudhary, Masha Shunko and Serguei Netessine
Nanyang Business School, Foster School of Business, University of Washington and University of Pennsylvania - The Wharton School
Downloads 714 (76,552)
Citation 2

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Immediate Feedback, Empirical Operations Management, Behavioral Operations Management, Automotive Telematics

22.

Interesting, Important and Impactful Operations Management

Number of pages: 18 Posted: 30 Apr 2019 Last Revised: 11 May 2019
Gerard P Cachon, Karan Girotra and Serguei Netessine
The Wharton School - Operations, Information and Decisions Department, Cornell Tech and University of Pennsylvania - The Wharton School
Downloads 698 (78,727)
Citation 8

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Operations Management, Fragmentation, M&SOM, New Research Areas, Innovation

23.

Does Online Training Work in Retail?

The Wharton School Research Paper Forthcoming
Number of pages: 39 Posted: 08 Oct 2015 Last Revised: 17 Apr 2020
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Pennsylvania - The Wharton School
Downloads 696 (79,013)
Citation 6

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Retail Operations, Online Learning, Business Analytics, MOOCs, Empirical Operations Management

24.

Selling Off-Grid Light to Liquidity Constrained Consumers

INSEAD Working Paper No. 2017/32/DSC/TOM
Number of pages: 52 Posted: 22 May 2016 Last Revised: 19 May 2017
Bhavani Shanker Uppari, Ioana Popescu and Serguei Netessine
Singapore Management University, INSEAD - Decision Sciences and University of Pennsylvania - The Wharton School
Downloads 692 (79,588)
Citation 5

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Bottom of the Pyramid, Electricity, Sustainability, Business Models

25.

Higher Market Thickness Reduces Matching Rate in Online Platforms: Evidence from a Quasi-Experiment

Ross School of Business Paper
Number of pages: 38 Posted: 27 Sep 2017 Last Revised: 25 Oct 2018
Jun Li and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business and University of Pennsylvania - The Wharton School
Downloads 691 (79,724)
Citation 47

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Matching Markets, Market Thickness, Matching Supply and Demand, Quasi-Experiment, Difference-In-Differences

26.

Decentralized Platforms: Governance, Tokenomics, and ICO Design

Management Science (forthcoming)
Number of pages: 48 Posted: 01 Feb 2021 Last Revised: 13 Aug 2023
Rowena Gan, Gerry Tsoukalas and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 670 (82,952)

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decentralized governance, blockchain, dApps, Information Aggregation, crowdsourcing, Voting

27.

Labor Planning, Execution, and Retail Store Performance: An Exploratory Investigation

Number of pages: 40 Posted: 04 Sep 2013
Serguei Netessine, Marshall Fisher and Jayanth Krishnan
University of Pennsylvania - The Wharton School, University of Pennsylvania - Operations & Information Management Department and International Monetary Fund
Downloads 668 (83,266)
Citation 15

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28.

Managing Global Sourcing: Inventory Performance

INSEAD Working Paper No. 2013/65/TOM
Number of pages: 39 Posted: 05 Oct 2011 Last Revised: 03 Jul 2013
Nitish Jain, Karan Girotra and Serguei Netessine
London Business School, Cornell Tech and University of Pennsylvania - The Wharton School
Downloads 660 (84,582)
Citation 14

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29.

When Should the Off-grid Sun Shine at Night? Optimum Renewable Generation and Energy Storage Investments.

Management Science, Special Issue on Business and Climate Change
Number of pages: 90 Posted: 18 Feb 2021 Last Revised: 12 May 2023
Christian Kaps, Simone Marinesi and Serguei Netessine
Harvard University - Technology & Operations Management Unit, ESCP Business School and University of Pennsylvania - The Wharton School
Downloads 650 (86,229)

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sustainable operations, energy storage, renewable generation, capacity investment

30.

Residential Battery Storage - Reshaping the Way We Do Electricity

Number of pages: 70 Posted: 30 Sep 2022 Last Revised: 25 Feb 2025
Christian Kaps and Serguei Netessine
Harvard University - Technology & Operations Management Unit and University of Pennsylvania - The Wharton School
Downloads 626 (90,527)

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Energy Storage, Solar, Sustainable Behavior, Structural Estimation, Residential Solar

31.

The Impact of Workload on Operational Risk: Evidence from a Commercial Bank

SMU Cox School of Business Research Paper No. 18-13
Number of pages: 53 Posted: 07 Jul 2020 Last Revised: 26 Jan 2021
Yuqian Xu, Tom Tan and Serguei Netessine
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of Pennsylvania - The Wharton School
Downloads 599 (95,800)
Citation 15

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operational risk, workload, performance-seeking risks, quality degradation, optimal staffing

32.

Deployment of Manufacturing Flexibility: An Empirical Analysis of the North American Automotive Industry

Number of pages: 33 Posted: 05 Jun 2012
Manu Goyal, Serguei Netessine and Taylor Randall
Tata Motors Ltd., University of Pennsylvania - The Wharton School and University of Utah - School of Accounting and Information Systems
Downloads 559 (104,435)
Citation 10

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Manufacturing, flexibility, automotive, productivity, competition

33.

A Vision of Responsible Research in Operations Management

Number of pages: 16 Posted: 12 Mar 2021 Last Revised: 17 Apr 2021
Serguei Netessine
University of Pennsylvania - The Wharton School
Downloads 548 (107,077)

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34.

When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

INSEAD Working Paper No. 2017/10/TOM/ACGRE, SMU Cox School of Business Research Paper No. 18-20
Number of pages: 46 Posted: 01 Jun 2012 Last Revised: 05 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of Pennsylvania - The Wharton School
Downloads 518 (114,826)
Citation 9

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Econometrics, Empirical Study on Staffing; Worker Productivity, Business Analytics, Restaurant Operations, Behavioral Operations Management, Quality/Speed Trade-off

35.

Partnering with Competitors - An Empirical Analysis of Airline Alliances and Multimarket Competition

INSEAD Working Paper No. 2011/114/TOM/ACGRE
Number of pages: 37 Posted: 14 Feb 2011 Last Revised: 10 Nov 2011
Jun Li and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business and University of Pennsylvania - The Wharton School
Downloads 497 (120,693)
Citation 6

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36.

An Information Stock Model of Customer Behavior in Multichannel Customer Support Services

Manufacturing and Service Operations Management (2015). 17(3), 368-383
Number of pages: 42 Posted: 10 Aug 2012 Last Revised: 27 Apr 2017
Kinshuk Jerath, Anuj Kumar and Serguei Netessine
Columbia University - Columbia Business School, Marketing, University of Florida - Warrington College of Business and University of Pennsylvania - The Wharton School
Downloads 491 (122,435)
Citation 5

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Multichannel Customer Behavior, Customer Service, Call Center, Empirical OM, Probability Modeling

37.

Plant Operations and Product Recalls in the Automotive Industry: An Empirical Investigation

INSEAD Working Paper No. 2016/01/TOM
Number of pages: 36 Posted: 20 Nov 2013 Last Revised: 21 Jan 2016
Rachna Shah, George Ball and Serguei Netessine
University of Minnesota - Twin Cities - Department of Operations and Management Science, Indiana University - Kelley School of Business and University of Pennsylvania - The Wharton School
Downloads 484 (124,619)
Citation 25

Abstract:

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38.

Should Inventory Policy Be Lean or Responsive? Evidence for US Public Companies

Number of pages: 31 Posted: 04 Sep 2013
Sergey Rumyantsev and Serguei Netessine
Citigroup, Inc. and University of Pennsylvania - The Wharton School
Downloads 482 (125,259)
Citation 12

Abstract:

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39.

Contracting for Product Support Under Information Asymmetry

Number of pages: 60 Posted: 08 Dec 2016 Last Revised: 14 Sep 2022
Dong Li, Nishant Mishra and Serguei Netessine
School of Business, Sun Yat-sen University, UCLouvain and University of Pennsylvania - The Wharton School
Downloads 468 (129,730)
Citation 2

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service contracts, MRO operations, emerging technologies, information asymmetry, adverse selection, countervailing incentives

40.

Impact of Performance-Based Contracting on Product Reliability: An Empirical Analysis

INSEAD Working Paper No. 2011/49/TOM
Number of pages: 36 Posted: 12 Apr 2011
Jose Guajardo, Morris A. Cohen, Sang-Hyun Kim and Serguei Netessine
University of California, Berkeley, University of Pennsylvania - The Wharton School, Yale School of Management and University of Pennsylvania - The Wharton School
Downloads 435 (141,562)
Citation 24

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41.

Collaborative Cost Reduction and Component Procurement under Information Asymmetry

INSEAD Working Paper No. 2012/33/TOM
Number of pages: 43 Posted: 11 Dec 2010 Last Revised: 15 Mar 2012
Sang-Hyun Kim and Serguei Netessine
Yale School of Management and University of Pennsylvania - The Wharton School
Downloads 361 (174,724)
Citation 9

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42.

An Empirical Examination of the Decision to Invest in Fulfillment Capabilities: A Study of Internet Retailers

Number of pages: 34 Posted: 14 Mar 2005
Taylor Randall, Serguei Netessine and Nils Rudi
University of Utah - School of Accounting and Information Systems, University of Pennsylvania - The Wharton School and INSEAD - Technology and Operations Management
Downloads 356 (177,455)
Citation 9

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Internet, supply chain, retailing, bankruptcy, e-commerce

43.

Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand Concentration

INSEAD Working Paper No. 2016/81/TOM/ACGRE
Number of pages: 39 Posted: 14 Dec 2012 Last Revised: 23 Nov 2016
Tom Tan, Serguei Netessine and Lorin M. Hitt
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of Pennsylvania - The Wharton School and University of Pennsylvania - Operations & Information Management Department
Downloads 330 (192,691)
Citation 12

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Product Variety, Demand Concentration, Movie Rental, The Long Tail Effect, Product Rating

44.

Reliability or Inventory? An Analysis of Performance-Based Contracts for Product Support Services

INSEAD Working Paper No. 2015/36/TOM
Number of pages: 26 Posted: 27 Aug 2010 Last Revised: 06 May 2015
Sang-Hyun Kim, Morris A. Cohen and Serguei Netessine
Yale School of Management, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 303 (211,085)
Citation 11

Abstract:

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45.

Supply Chains and Antitrust Governance

Number of pages: 34 Posted: 03 Dec 2018
Nitish Jain, Sameer Hasija and Serguei Netessine
London Business School, INSEAD - Technology and Operations Management and University of Pennsylvania - The Wharton School
Downloads 278 (230,878)
Citation 6

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Supply Chain Contracts, Antitrust, Illinois Brick Ruling, Slotting Fees

46.

Do Flexibility and Chaining Really Help? An Empirical Analysis of Automotive Plant Networks

INSEAD Working Paper No. 2018/58/TOM
Number of pages: 35 Posted: 19 Dec 2018
Vivek Choudhary, Sameer Hasija and Serguei Netessine
Nanyang Business School, INSEAD - Technology and Operations Management and University of Pennsylvania - The Wharton School
Downloads 276 (232,582)
Citation 1

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Flexibility, Productivity, Automotive Assembly Plants, Network Analysis

47.

Philanthropic Campaigns and Customer Behavior: Field Experiments on an Online Taxi Booking Platform

INSEAD Working Paper No. 2017/37/STR/TOM
Number of pages: 41 Posted: 22 Mar 2016 Last Revised: 03 Jun 2017
Jasjit Singh, Jasjit Singh, Nina Teng and Serguei Netessine
INSEADINSEAD, Transport Studies Unit, University of Oxford and University of Pennsylvania - The Wharton School
Downloads 276 (232,582)
Citation 18

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Corporate Philanthropy, Corporate Social Responsibility, Field Experiments, Customer Behavior, Online Marketplaces

48.

What Topics Should Business School Research Focus On? Insights from 123 Award-Winning Responsible Research Projects

Number of pages: 12 Posted: 18 Jul 2022
Anne S. Tsui, Mary Jo Bitner and Serguei Netessine
Arizona State University, Arizona State University (ASU) and University of Pennsylvania - The Wharton School
Downloads 261 (246,213)
Citation 2

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responsible research, rigor, relevance

49.

When You Work with a Super Man, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

The Wharton School Research Paper Forthcoming
Number of pages: 46 Posted: 10 Nov 2015 Last Revised: 03 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of Pennsylvania - The Wharton School
Downloads 251 (256,134)
Citation 4

Abstract:

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50.

Design of Off-Grid Lighting Business Models to Serve the Poor: Field Experiments and Structural Analysis

Number of pages: 70 Posted: 20 Jan 2023
Bhavani Shanker Uppari, Serguei Netessine, Ioana Popescu and Rowan Clarke
Singapore Management University, University of Pennsylvania - The Wharton School, INSEAD - Decision Sciences and Harvard University, Harvard Business School, Students
Downloads 233 (275,439)

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51.

Performance-Based Contracting: Past, Present, and Future

Number of pages: 27 Posted: 03 Jul 2022
Sang-Hyun Kim, Jose Guajardo and Serguei Netessine
Yale School of Management, University of California, Berkeley and University of Pennsylvania - The Wharton School
Downloads 226 (283,664)
Citation 1

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performance based contracting, PBL, spare parts, incentives

52.

Procurement in Supply Chains When the End-Product Exhibits the 'Weakest Link' Property

Number of pages: 46 Posted: 05 Jun 2012
Stanley Baiman, Serguei Netessine, Howard Kunreuther and Howard Kunreuther
University of Pennsylvania - Accounting Department, University of Pennsylvania - The Wharton School and National Bureau of Economic Research (NBER)University of Pennsylvania - Wharton Risk Management and Decision Processes Center
Downloads 226 (283,664)
Citation 16

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53.

Can We All Get Along? Incentive Contracts to Bridge the Marketing and Operations Divide

Number of pages: 43 Posted: 04 Sep 2013
Kinshuk Jerath, Serguei Netessine and Z. John Zhang
Columbia University - Columbia Business School, Marketing, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School - Department of Marketing
Downloads 160 (388,498)
Citation 12

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54.

Incentive Compensation and the Choice of Inventory Buffer

Accounting Review, Vol. 85, No. 6, pp. 1839-1860, November 2010
Number of pages: 52 Posted: 10 Dec 2011
Richard E. Saouma, Serguei Netessine and Stanley Baiman
Eli Broad College of Business, Michigan State University, University of Pennsylvania - The Wharton School and University of Pennsylvania - Accounting Department
Downloads 133 (451,425)
Citation 4

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55.

An Incentive Effect of Multiple Sourcing

Number of pages: 30 Posted: 05 Jun 2012
Stanley Baiman and Serguei Netessine
University of Pennsylvania - Accounting Department and University of Pennsylvania - The Wharton School
Downloads 127 (468,195)
Citation 8

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Quality, multiple sourcing, contracting, asymmetric information

56.

500Corporations: How do the World's Biggest Companies deal with the Startup Revolution?

The Wharton School Research Paper
Number of pages: 51 Posted: 15 Apr 2024
Arnaud Bonzom and Serguei Netessine
Black Mangroves and University of Pennsylvania - The Wharton School
Downloads 121 (486,183)

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startups, corporations, innovation, disruption, accelerators, venturing

57.

When Where Watt: Harnessing the Value of Time and Location for Renewable Electricity Generation

Number of pages: 48 Posted: 18 Feb 2025
Vishrut Rana, Christian Kaps and Serguei Netessine
University of Pennsylvania - The Wharton School, Harvard University - Technology & Operations Management Unit and University of Pennsylvania - The Wharton School
Downloads 74 (674,816)

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Energy Transition, Renewable Energy, Intermittent Generation, Price Variability, Site Selection, Revenue Maximization

58.

Impact of Multi-Platform Social Media Strategy on Sales in E-Commerce

Number of pages: 42 Posted: 10 Mar 2025
Xiaoning (Gavin) Wang, Yakov Bart, Serguei Netessine and Lynn Wu
The University of Texas at Dallas, Northeastern University - D'Amore-McKim School of Business, University of Pennsylvania - The Wharton School and affiliation not provided to SSRN
Downloads 56 (771,794)

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E-Commerce Retail, Diversification, Complementarity, Social Media, Marketing

59.

Online Compendium to the book chapter 'Threshold Discounting: Operational Benefits, Potential Drawbacks, and Optimal Design'

Number of pages: 13 Posted: 07 Sep 2017
Simone Marinesi, Karan Girotra and Serguei Netessine
ESCP Business School, Cornell Tech and University of Pennsylvania - The Wharton School
Downloads 42 (876,710)

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Pricing, Revenue Management, Groupon, Strategic consumers, Operations

60.

Liveops Inc.: The Contact Centre Reinvented

INSEAD Working Paper No. 6097
Posted: 27 Feb 2017
Konstantinos I. Stouras, Karan Girotra and Serguei Netessine
UCD, Michael Smurfit Graduate Business School, Cornell Tech and University of Pennsylvania - The Wharton School

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work-from-home contact centers, virtual contact centers, on-demand service platforms, online communities

61.

First Ranked First to Serve: Strategic Agents in a Service Contest

Posted: 30 Nov 2015
Konstantinos I. Stouras, Karan Girotra and Serguei Netessine
UCD, Michael Smurfit Graduate Business School, Cornell Tech and University of Pennsylvania - The Wharton School

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work-from-home call centers, service contest, strategic servers, server priorities, service operations

62.

Strategic Investment in Renewable Energy Sources: The Effect of Supply Intermittency

INSEAD Working Paper No. 2016/84/TOM
Posted: 18 Sep 2015 Last Revised: 23 Feb 2017
Sam Aflaki and Serguei Netessine
HEC Paris - Operations Management and Information Technology and University of Pennsylvania - The Wharton School

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Electricity Generation, Renewables, Intermittency, Capacity Planning and Investment, Incentives and Contracting

63.

The Impact of New Product Introduction on Plant Productivity in the North American Automotive Industry

INSEAD Working Paper No. 2012/80/TOM
Posted: 31 Jan 2011 Last Revised: 20 Dec 2012
Anand Gopal, Manu Goyal, Serguei Netessine and Matthew Reindorp
University of California, Berkeley, Tata Motors Ltd., University of Pennsylvania - The Wharton School and Drexel University - Department of Decision Sciences

Abstract:

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64.

The Timing of Capacity Investment by Start-Ups and Established Firms in New Markets

INSEAD Working Paper No. 2010/60/TOM
Posted: 26 Aug 2010
Robert Swinney, Gerard P Cachon and Serguei Netessine
Stanford University, The Wharton School - Operations, Information and Decisions Department and University of Pennsylvania - The Wharton School

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65.

Revenue Management With Strategic Customers: Last-Minute Selling and Opaque Selling

Management Science, Forthcoming
Posted: 19 Sep 2007 Last Revised: 09 Nov 2013
Kinshuk Jerath, Serguei Netessine and Senthil K. Veeraraghavan
Columbia University - Columbia Business School, Marketing, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School - Operations, Information and Decisions

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channels of distribution, competition, revenue management, strategic consumer behavior, rational expectations

66.

Revenue Management Through Dynamic Cross-Selling in E-Commerce Retailing

Posted: 09 Dec 2004
Serguei Netessine, Sergei Savin and Wenqiang Xiao
University of Pennsylvania - The Wharton School, Columbia University - Columbia Business School and Columbia University - Decision Risk and Operations

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Cross-selling, e-commerce, dynamic pricing, Internet, dynamic programming

67.

Revenue Management Games: Horizontal and Vertical Competition

Management Science, Vol. 51, No. 5, pp. 813-831, 2005
Posted: 13 Jan 2001 Last Revised: 09 Nov 2013
Serguei Netessine and Robert A. Shumsky
University of Pennsylvania - The Wharton School and Dartmouth College - Tuck School of Business

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68.

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

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Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Posted: 13 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
University of Pennsylvania - The Wharton School, University of Rochester - Simon Business School and Dartmouth College - Tuck School of Business

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Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Posted: 18 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
University of Pennsylvania - The Wharton School, University of Rochester - Simon Business School and Dartmouth College - Tuck School of Business

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69.

Robust Contracting in Supply Chains Under Incomplete Demand Information

This is translation from Mandarin of the article Jiang Houyuan, Serguei Netessine, Newsvendor supply chain robust contracting under incomplete demand information,  SCIENTIA SINICA Mathematica, Volume 55, Issue 2, 2025, Pages 237-, ISSN 1674-7216, 
(http://www.sciengine.com/doi/10.1360/SSM-2024-0141)
Number of pages: 35
Houyuan Jiang and Serguei Netessine
University of Cambridge and University of Pennsylvania - The Wharton School
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newsvendor, robust contract, supply chain coordination, absolute regret, relative regret